contact us
603E, 6/F, Hang Pont Commercial Building, 31 Tonkin Street, Cheung Sha Wan, Kowloon, HongKong
Operation Guide

How to check the reset issue of camera

For more Hikvision Production and Service,please enter the website:

Step 1 Please download the special firmware for checking the reset issue and then upgrade the camera by this firmware. 

Step 2 Run cmd in windows.

Step 3  Type in telnet+space+IP of camera and then press enter.

Step 4 Input the admin (root) and password (12345) and then press enter.

Step 5 If we login it successful, the windows will as followed snapshot shown.

Step 6 Type in “ls -l /home/” in windows, and then press enter. 

Step 7 Right click the dialog and then click Edit>Select all.

Step 8 Press “Control+C” in keyboard to copy the information.

Step 9 Paste the information to the text file, save it and then send it to us.

We will analysis the problem for you.